Setting the Tech Tones:
An Interview with Andrea Wright
By Andy Holtmann of Viewpoint on November 13, 2018
One of our clients will be featured in next month’s issue of Construction Business Owner magazine in an article on modernizing contractors’ operations through technology.
We wanted to share some key highlights of that interview:
What are two or three tips you can give to other contractors that might feel lost or overwhelmed when it comes to modernizing their own operations?
Wright: One of them is: Get help. There are people out there that can help you go through the process of evaluating and picking new technologies. It might seem like it’s expensive, but your return on investment for this will be ten times what you’re going to spend. This is a commitment that you’re going to make for a long time.
Another tip is: Plan for the right amount of resources from your company. It’s not one person that can implement this and be done with it. You’re going to need people from all over the company to come in and really rethink and restructure how you’re doing this. Take this opportunity to re-imagine, simplify, fine tune and modernize your processes.
A third, and very important tip: Don’t modify the software. That means don’t take your processes — the routines you’re used to — and try to morph the software to fit your processes. Instead, take the software and change your processes to use the software as it was meant to be used. If you try and change the software before you truly understand how to use it and realize its features and functionality, you’re going to ruin it before you start. Then you’re stuck with it forever. Go in at the beginning with a less is more approach. Then, a year or so later, once users are using it the way it was intended and savvy about the software, you can decide if you want to make changes and make them smartly. Nine times out of 10, you’ll find you won’t need to make any changes.